Improve Customer Service by Lowering Call Center Wait Times
I am quite certain there are over a hundred things you could do or change in an effort to improve customer service at your company. In a recent article by Practical eCommerce entitled: 5 Techniques for...
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What Do Frustrated Customers Do When Your Web Site Lets Them Down?
Have you ever wondered what frustrated customers do when they can’t find answers to their questions on your company’s web site? I’m sure you have some pretty good ideas, but global research and...
View ArticleSite Search or Virtual Agent? Which is Best at Providing Superior Web...
One of the most common questions we receive at IntelliResponse has to do with site search functionality, and whether or not both site search and a virtual agent solution are required as a means of...
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Nova Scotia Power Launches Web Self Service Knowledge Management Support With...
IntelliResponse is pleased today to announce a new client launch – Nova Scotia Power’s ‘Ask us a Question’. NS Power has been Nova Scotia’s main electricity provider for nearly a century. Over the...
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Higher Education Institutions See An Influx in the Use of Mobile Websites
Fifty-two percent of prospective college students said they had viewed a school’s website on a mobile device in 2011—more than double the percentage from 2010, according to a new article by Dennis...
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New Client: Houston Community College
IntelliResponse is happy to announce the launch of our newest client Houston Community College! HCC is a community college system that operates colleges located in Houston, Stafford, and Missouri City...
View ArticleWhite Paper: Is Web Self Service Right For Your Educational Institution?
Is Web Self Service Right for Your Educational Institution? The post White Paper: Is Web Self Service Right For Your Educational Institution? appeared first on .
View ArticleGoing Mobile: Web Self-Service for Students
Going Mobile: Web Self-Service for Students The post Going Mobile: Web Self-Service for Students appeared first on .
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Should Digital Characters be Part of Your Self-Service Strategy? – Download...
Self-Service technologies have evolved considerably over the past few years. Modern tools are now capable of delivering a truly enhanced self-service experience across multiple channels and in some...
View ArticleVideo: 90 Second Showcase of IntelliResponse’s Experience in the Insurance...
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View ArticleIntelliResponse: The Organization Utility Companies Trust For Customer...
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View ArticleIntelliResponse: Working with North America’s Largest Financial Institutions...
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View ArticleWebinar: “The Case For Multi-Channel Self Service” with CIBC
The Case for Multi-Channel Self-Service – Webinar with CIBC Bank View more presentations from IntelliResponse Systems Inc.. The post Webinar: “The Case For Multi-Channel Self Service” with CIBC...
View ArticleUsing Self-Service Interactions to Power Transactions in the Insurance Industry
Customer expectations have risen significantly, and insurance companies have been slow to adapt to the new multi-tasking, multi-device consumer. The historically conservative nature of insurers is...
View ArticleA Winning CX Strategy is Key to Health Insurance Companies’ Success
As open enrollment enters its third year, the government is hoping to make the process even easier this time around, unveiling new features to improve the overall customer experience on the federal...
View ArticleImprove Customer Service by Lowering Call Center Wait Times
I am quite certain there are over a hundred things you could do or change in an effort to improve customer service at your company. In a recent article by Practical eCommerce entitled: 5 Techniques for...
View ArticleNew Survey Takes Us Inside the Mind of the Health Insurance Customer
Whether investigating new mobile phone options, inquiring about credit card charges or simply figuring out the return policy for their latest purchase, consumers are more comfortable than ever with...
View ArticleNew Survey: Americans Expect the Highest Level of Customer Service Accuracy...
When you think of the industries with the most high profile customer service needs, health insurance may not be the first to come to mind. Retail, cable, travel and hospitality are all industries where...
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The Shocking Cost of Poor Customer Service [Infographic]
It may be easy to dismiss poor customer service as simply a ‘pain point’ or ‘area for improvement’ in your business. But if you look at the hard numbers, and consider the true cost of poor customer...
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Is Your Customer Support Strategy Gen-Y Approved?
Millennials: corporate meeting rooms are abuzz with how to capture their attention, companies invest heavily in ways to influence them and there’s no denying their impact on the changing face of...
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