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Why pick up the phone if you’re already online?
A seemingly obvious statement for sure — but really — who wants to pick up the phone and wait in a call center cue when they are already on your web-site — ready and eager for the ANSWER? That,...
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6 Tell-Tale Signs That Your Organization – And Your Customers – Are Ready For...
Telltale Sign #2: Higher-cost channels like phone, email or chat are handling ALL Your service questions. If your organization collects metrics on types and categories of incoming web self service...
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Telltale Sign #3: Is Your Organization Ready For Next Generation Web...
Telltale Sign #3: A significant number of customer service inquiries regularly originate from your web site. While looking at call center productivity, identify what percentage of calls, for example,...
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Right Channeling Webinar with Forrester and ATG – Right Channeling Customer...
Informative Webinar On Right Channeling – web self-service to chat to click to call, an optimized user experience. Archived Webinar Right Channeling Customer Service A Practical Guide Webinar with...
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Webinar: Web Self Service at Union Gas
How Union Gas Uses Web Self-Service to Deliver A “One and Done” Customer Experience Thursday, November 18, 2010 1:00 PM – 2:00 PM EST Maureen Russolo, Manager Customer Experience Union Gas Limited Mike...
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The Rising Trend in China Towards Live Chat and Web Self Service
The telecom research company Ovum states that over the past two years Chinese use of live chat and web self service has increased dramatically from 20% to 60%. The Chinese demand and comfort in using...
View ArticleIntelliResponse Video Case Study: IntelliResponse Assists Top North American...
The post IntelliResponse Video Case Study: IntelliResponse Assists Top North American Financial Institution Deploy Web Self Service. appeared first on .
View ArticleIntelliResponse Client Testimonial by EPCOR – An organization that deployed...
EPCOR (http://www.epcor.ca) is an Edmonton, Canada, based water and power utility provider with over 630,000 customers. The organization deployed The IntelliResponse Answer Suite on their website and...
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RBC Deploys The IntelliResponse Answer Suite on their Banking Advice Centre...
Canada’s largest bank and existing IntelliResponse client RBC deployed The IntelliResponse Answer Suite on their Banking Advice Centre website this week. To give this new self-service tool a try click...
View ArticleNew Video: Overview of IntelliResponse’s Experience in Telecommunications
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View ArticleIntelliResponse: Working with North America’s Largest Financial Institutions...
The post IntelliResponse: Working with North America’s Largest Financial Institutions to Provide a Superior Customer Experience appeared first on .
View ArticleIntelliResponse: The Organization Utility Companies Trust For Customer...
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View ArticleVideo: 90 Second Showcase of IntelliResponse’s Experience in the Insurance...
The post Video: 90 Second Showcase of IntelliResponse’s Experience in the Insurance Industry appeared first on .
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Should Digital Characters be Part of Your Self-Service Strategy? – Download...
Self-Service technologies have evolved considerably over the past few years. Modern tools are now capable of delivering a truly enhanced self-service experience across multiple channels and in some...
View ArticleGoing Mobile: Web Self-Service for Students
Going Mobile: Web Self-Service for Students The post Going Mobile: Web Self-Service for Students appeared first on .
View ArticleWhite Paper: Is Web Self Service Right For Your Educational Institution?
Is Web Self Service Right for Your Educational Institution? The post White Paper: Is Web Self Service Right For Your Educational Institution? appeared first on .
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New Client: Houston Community College
IntelliResponse is happy to announce the launch of our newest client Houston Community College! HCC is a community college system that operates colleges located in Houston, Stafford, and Missouri City...
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Higher Education Institutions See An Influx in the Use of Mobile Websites
Fifty-two percent of prospective college students said they had viewed a school’s website on a mobile device in 2011—more than double the percentage from 2010, according to a new article by Dennis...
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Nova Scotia Power Launches Web Self Service Knowledge Management Support With...
IntelliResponse is pleased today to announce a new client launch – Nova Scotia Power’s ‘Ask us a Question’. NS Power has been Nova Scotia’s main electricity provider for nearly a century. Over the...
View ArticleSite Search or Virtual Agent? Which is Best at Providing Superior Web...
One of the most common questions we receive at IntelliResponse has to do with site search functionality, and whether or not both site search and a virtual agent solution are required as a means of...
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